How long does shipping take?
Orders are processed within 1–3 business days. Estimated delivery typically takes 5–12 business days after processing. Delivery times may vary depending on destination, carrier delays, holidays, and product availability.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking information. You can also visit our Track Your Order page.
Can I change or cancel my order?
Contact us as soon as possible at support@mentrali.com. We cannot guarantee changes or cancellations once an order has entered processing or shipped.
What should I do if I entered the wrong address?
Contact us immediately. If the order has not been processed, we may be able to update the address. Once shipped, we cannot guarantee that the carrier can redirect it.
What if my item arrives damaged or incorrect?
Email support@mentrali.com with your order number and clear photographs of the item and packaging. We will review the issue and assist you.
How do I choose the correct size?
Please review the size guide shown on the product page before ordering. Measurements and sizing may vary between products.
How can I contact Mentrali?
Email: support@mentrali.com
Phone: 657-465-8113