Shipping policy

Shipping Policy

Last Updated: July 2, 2026

Thank you for shopping with Mentrali. We are committed to providing a smooth and reliable shipping experience for customers around the world. Please review the information below regarding order processing, shipping times, tracking, and delivery.

Worldwide Shipping

Mentrali proudly ships to customers worldwide.

Please note that delivery availability may vary depending on your country or region. If we are unable to ship to your location, we will notify you promptly and issue a full refund.

Free Shipping

We offer FREE Standard Shipping on all orders worldwide.

No minimum purchase is required unless otherwise stated during promotional events.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you by email.

Estimated Delivery Times

Once your order has been shipped, estimated delivery times are as follows:

Destination	Estimated Delivery
United States	5–8 Business Days
Canada	6–10 Business Days
United Kingdom	5–8 Business Days
Australia & New Zealand	6–10 Business Days
Europe	6–12 Business Days
Asia	6–12 Business Days
Rest of the World	7–15 Business Days

These delivery estimates are provided for reference only and are not guaranteed.

Delivery times may vary due to customs inspections, weather conditions, carrier delays, local postal services, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take 24–48 hours to become available after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by your country's customs authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Mentrali is not responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to assist before your order is processed.

Order Changes & Cancellations

Orders may be modified or canceled within 5 minutes of being placed.

After this time, orders may already be in processing and cannot be guaranteed to be changed or canceled.

Delayed, Lost, or Damaged Orders

If your package is delayed beyond the estimated delivery timeframe, arrives damaged, or appears to be lost during transit, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution, which may include a replacement or refund where applicable.