Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mentrali.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mentrali.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mentrali.com.

Shipping Policy

Last Updated: July 2, 2026

At Mentrali, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding processing times, delivery estimates, tracking, and more.

Shipping Destinations

We proudly offer worldwide shipping.

Delivery availability may vary depending on your country or region. If we are unable to ship to your location after your order is placed, we will notify you promptly and issue a full refund.

Shipping Costs

We offer FREE standard shipping on all orders worldwide.

Any customs duties, import taxes, or additional fees imposed by your country's customs authorities are the responsibility of the customer unless otherwise stated.

Order Processing

Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During peak seasons, promotional events, or holidays, processing times may be extended. If significant delays occur, we will notify you via email.

Estimated Shipping Times

After your order has been shipped, estimated delivery times are:

Region	Estimated Delivery Time
United States	5–8 business days
Canada	6–10 business days
United Kingdom	5–8 business days
Australia & New Zealand	6–10 business days
Europe	6–12 business days
Rest of the World	7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping times may vary due to carrier delays, customs clearance, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your purchase.

Mentrali is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, please contact us immediately. While we will do our best to assist, we cannot guarantee changes once an order has entered processing.

Order Changes & Cancellations

Orders may be modified or canceled within 5 minutes of being placed.

After this period, orders may already be processing and cannot be guaranteed to be changed or canceled.

Delayed, Lost, or Damaged Orders

If your order arrives damaged, appears to be lost, or has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the issue with the shipping carrier and work to provide an appropriate resolution, including a replacement or refund when applicable.

Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or other fees determined by your local customs authority.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Policy Updates

Mentrali reserves the right to modify this Shipping Policy at any time without prior notice. Any updates will become effective immediately upon being published on this page.